Note SIP firmware release 8.2(1) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified CallManager release 5.1. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems. Contents These release notes provide the following information.

1. Cisco Ip Phone Software
2. Cisco Ip Phone 7911g Penn State

Cisco Unified IP Phone 7911G Release Notes for Firmware Release 8.0(2) SR2 for Cisco Unified CallManager (SCCP). Cisco Unified IP Phone Firmware. Note This section applies to the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, 7962G, 7961G-GE, 7961G, 7945G, 7942G, 7941G-GE, 7941G, 7911G, and 7906G. Unified IP Phone 7911G: Access product specifications, documents, downloads, Visio stencils, product images, and community content. Cisco Unified IP Phone Firmware.

You might need to notify your users about some of the information provided in this document. Related Documentation Cisco Unified IP Phone Documentation Refer to publications that are specific to your language, phone model and Cisco Unified CallManager release. Navigate from the following documentation URL: Cisco Unified CallManager Documentation Refer to the Cisco Unified CallManager Documentation Guide and other publications specific to your Cisco Unified CallManager release. Navigate from the following URL. Note The Cisco Unified CallManager New and Changed Information Guide, Release 5.1(1) describes new and changed 5.1(1) software features and acts as a supplement to the Cisco Unified CallManager Release 5.0(4) document set.

Content in the New and Changed guide supersedes information contained in the 5.0(4) document set; however, chapters in the New and Changed guide may contain references to 5.0(4) documents. In such cases, refer to the 5.0(4) documents for more information.

New and Changed Information Cisco Unified IP Phone firmware release 8.2(1) for SCCP supports several releases of Cisco Unified CallManager, including the latest releases. For a complete list of new and changed phone features introduced in these Cisco Unified CallManager releases, refer to the Release Notes for Cisco Unified CallManager Cisco Unified CallManager 5.1. See the for help locating these documents.

Cisco Unified IP Phone firmware release 8.2(1) for SIP supports Cisco Unified CallManager 5.1. For a complete list of new and changed phone features introduced in this Cisco Unified CallManager release, refer to the Release Notes for Cisco Unified CallManager 5.1. See the for help locating these documents.

Provides an overview of the new features in firmware release 8.2(1). Reference for More Information 802.1X authentication The phone implements the IEEE 802.1X standard by providing support for the EAP-MD5 option for 802.1X authentication. Cisco Unified IP Phone administration guides Arabic language support Cisco Unified CallManager Release 5.1 supports Arabic locales on Cisco Unified CallManager user interfaces and Arabic text on phone screen displays for supported phone models.

Cisco Unified CallManager Administration Guide Auto call select The phone can be configured so that the call focus does not shift to the most recent incoming call. Cisco Unified IP Phone administration guides 'More' softkey timer Indicates the number of seconds that additional softkeys are displayed after the user presses more. If this timer expires before the user presses another softkey, the display reverts to the initial softkeys. The range is 0 (infinite timer) and 5 to 30 seconds. The default is 5 seconds. Cisco Unified IP Phone administration guides Real-Time Transport Control Protocol (RTCP) support RTCP is the protocol used to transfer statistics between VoIP devices during an active call.

With this release, RTCP can be enabled to provide additional information such as jitter, latency, and round trip delay. Cisco Unified IP Phone administration guides SIP with SRST (SIP only) Users no longer need to press # or Dial to dial after failover to SRST. Also, a configurable status line message indicates failover. No additional reference Online Help Support Firmware release 8.2(1) supports the online help feature on the Cisco Unified IP Phone 7911G and 7906G. For the Cisco Unified IP Phone 7911G, online help requires Cisco Unified CallManager 4.2 or later.

For the Cisco Unified IP Phone 7906G, online help requires Cisco Unified CallManager 4.2(3). To access online help, follow these steps: Procedure Step 1 Press the Application Menu button.

Step 2 Navigate to the Help menu item. Step 3 Press the Select softkey.

Installation Notes This section contains these topics:. Installing Firmware Release 8.2(1) for SCCP This section describes how to install firmware release 8.2(1) for SCCP. Firmware Upgrade Issues for SCCP Note the following firmware upgrade issues:. If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone 7906G and 7911G and want to upgrade to 8.0(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone 7906G and 7911G and want to upgrade to 8.0(x), you can do so directly. However, expect the upgrade to take twice as long as usual. Firmware Installation Procedure for SCCP Before using the Cisco Unified IP Phone 7906G and 7911G with Cisco Unified CallManager release 3.3 or later, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster. Before You Begin If you are upgrading from an earlier firmware version, see the.

To download and install the firmware, follow these steps: Procedure Step 1 Go to the following URL: Step 2 To download the firmware for Cisco Unified IP Phone 7906G and 7911G, click one of the following hyperlinks and follow the prompts:. For Cisco Unified CallManager 4.2 and earlier: cmterm-79067911-sccp.8-2-1.exe.

For Cisco Unified CallManager 5.0 and later: cmterm-79067911-sccp.8-2-1.cop Step 3 To download the Readme file, which contains installation instructions for the corresponding firmware, go back to the URL shown in and click the appropriate hyperlink. Cmterm-79067911-sccp.8-2-1-readme.htm Step 4 Follow the instructions in the Readme file to install the firmware. Installing Firmware Release 8.2(1) for SIP This section describes how to install firmware release 8.2(1) for SIP. Firmware Upgrade Issues for SIP If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone 7906G and 7911G and want to upgrade to 8.0(x), be aware that upgrading will take up to twice as long to complete as usual. Firmware Installation Procedure for SIP Before using the Cisco Unified IP Phone 7906G and 7911G with Cisco Unified CallManager 5.0 or later, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster. To download and install the firmware, follow these steps: Procedure Step 1 Go to the following URL: Step 2 Double-click the following hyperlink, and follow the prompts to download the firmware: cmterm-79067911-sip.8-2-1.cop Step 3 Go back to the URL shown in, double-click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware: cmterm-79067911-sip.8-2-1-readme.htm Step 4 Follow the instructions in the Readme file to install the firmware.

Important Notes This section contains these topics:. Failover Time Using TCP is Faster than Failover Time with UDP (SIP Only) You can configure SIP profiles for the Cisco Unified IP Phone 7906G and 7911G to operate with Transmission Control Protocol (TCP) or User Datagram Protocol (UDP) by using the SIP Phone Security Profile Configuration window in Cisco Unified CallManager Administration. If you select TCP as a transport protocol, the failover time between primary, secondary, and tertiary Cisco Unified CallManagers is approximately 5 seconds or less. If you select UDP, the failover time is approximately 120 seconds. The TCP phone recovers faster since it detects the TCP link failure faster (less than 5 seconds) where the UDP phone depends on SIP KeepAlive entirely; this can take up to 120 seconds. This scenario applies to a Cisco Unified CallManager 'clean' shutdown. In the case of a Cisco Unified CallManager crash or a router crash, the failover time for a TCP phone and a UDP phone are about the same.

In this case, both the TCP and UDP phones rely on SIP KeepAlive to detect the link failure. How a Cisco Unified IP Phone Determines the TFTP Server Address A Cisco Unified IP Phone (firmware release 8.0(4) and later) follows an order of precedence for selecting the TFTP server address if the phone receives conflicting information from the DHCP server. Windows xp 2006 full setup.

For complete information on how the phone selects its TFTP server address, see the 'Cisco TFTP' chapter of the Cisco Unified CallManager New and Changed Information Guide, Release 5.1(1). Caveats This section contains these topics:. Using Bug Toolkit Known problems (bugs) are graded according to severity level.

These release notes contain descriptions of:. All severity level 1 or 2 bugs. Significant severity level 3 bugs. You can search for problems by using the Cisco Software Bug Toolkit. To access Bug Toolkit, you need the following items:.

Internet connection. Web browser. Cisco.com user ID and password To use the Software Bug Toolkit, follow these steps: Procedure Step 1 To access the Bug Toolkit, go to.

Step 2 Log on with your Cisco.com user ID and password. Step 3 Click the Launch Bug Toolkit hyperlink. Step 4 To look for information about a specific problem, enter the bug ID number in the 'Enter known bug ID' field and click Search.

Open Caveats lists Severity 1, 2 and 3 defects that are open for Cisco Unified IP Phone 7906G and 7911G using the SCCP and SIP versions of firmware release 8.2(1). For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the. Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2. Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL: The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data. Obtaining Technical Assistance Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller. Cisco Technical Support & Documentation Website The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies.

The website is available 24 hours a day, at this URL: Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL.

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output.

Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call. Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer.

The TAC Service Request Tool is located at this URL: For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly. To open a service request by telephone, use one of the following numbers: Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447 For a complete list of Cisco TAC contacts, go to this URL: Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. Severity 1 (S1)—Your network is 'down,' or there is a critical impact to your business operations.

You and Cisco will commit all necessary resources around the clock to resolve the situation. Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products.

You and Cisco will commit full-time resources during normal business hours to resolve the situation. Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels. Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations. Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:. Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications.

For current Cisco Press titles and other information, go to Cisco Press at this URL:. Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources.

You can access Packet magazine at this URL:. iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL: or view the digital edition at this URL:. Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets.

You can access the Internet Protocol Journal at this URL:. Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:. Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:. World-class networking training is available from Cisco.

Note SIP firmware release 8.2(2)SR1 is designed and tested to interoperate with Cisco call control, most notably Cisco Unified CallManager release 5.1. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems. Contents These release notes provide the following information. You might need to notify your users about some of the information provided in this document. Related Documentation Cisco Unified IP Phone Documentation Refer to publications that are specific to your language, phone model and Cisco Unified CallManager release. Navigate from the following documentation URL: Cisco Unified CallManager Documentation Refer to the Cisco Unified CallManager Documentation Guide and other publications specific to your Cisco Unified CallManager release. Navigate from the following URL.

Note The Cisco Unified CallManager New and Changed Information Guide, Release 5.1(1) describes new and changed 5.1(1) software features and acts as a supplement to the Cisco Unified CallManager Release 5.0(4) document set. Content in the New and Changed guide supersedes information contained in the 5.0(4) document set; however, chapters in the New and Changed guide may contain references to 5.0(4) documents. In such cases, refer to the 5.0(4) documents for more information.

New and Changed Information This section contains new and changed information about features introduced in firmware release 8.2(2)SR1. This information is not documented in the latest release of the Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1. Cisco Discovery Protocol (CDP) Enable/Disable Firmware release 8.2(2)SR1 supports enabling or disabling the Cisco Discovery Protocol (CDP), which performs device discovery and sends configuration information from the switch to the phone. Note CDP should be enabled on the switch port when the phone is connected to a Cisco switch. CDP is important for phone VLAN assignment, power negotiation, QoS management, and 802.1x security. The CDP enable/disable feature supports response to Denial of Service (DOS) activity that affects Cisco phones when the phones are connected to non-Cisco switches. A non-Cisco switch might not filter the CDP messages, and, if CDP is enabled on the PC or switch port, messages might be multicast to all the phones on the switch.

However, when CDP is disabled, the phone does not generate CDP messages and ignores any received CDP messages. If CDP is disabled on the switch port, the phone cannot obtain VLAN information from an upstream switch port; however, the VLANs can be set manually by configuring the Admin VLAN on the phone. To configure CDP enable/disable, use these fields on the Phone configuration page in Cisco Unified Communications Manager:. Cisco Discovery Protocol (CDP): PC Port—Indicates whether CDP is enabled on the PC port (default is enabled). CDP must be enabled on the PC port when Cisco VT Advantage/Unified Video Advantage (CVTA) is connected to the PC port.

CVTA does not work without CDP interaction with the phone. Cisco Discovery Protocol (CDP): Switch Port—Indicates whether CDP is enabled on the switch port (default is enabled). Note The current CDP values are visible on the Settings menu. Version Stamp Mismatch Recovery (SIP only) If a Cisco Unified IP Phone (SIP) configuration is not synchronized with the Cisco Unified CallManager configuration, the IP Phone may restart several times before it successfully registers. Firmware release 8.2(2)SR1 provides the following methods to detect a configuration mismatch:.

Cisco Ip Phone Software

Reasoncode 14 is added to the DeviceUnregistered alarm to indicate a version mismatch. New perfmon counters in RTMT indicate how many version mismatches were detected: – Cisco SIP Station- ConfigMismatchesTemporary: number of devices that experienced a configuration mismatch that was automatically recovered – Cisco SIP Station - ConfigMismatchesPersistent: number of devices that experienced a configuration mismatch that was not automatically recovered If a DeviceUnregistered alarm is showing a reasoncode of 14 (configuration mismatch) and the device is not automatically recovering, you should re-save the device configuration in Cisco Unified CallManager Administration. Installation Notes This section contains these topics:.

Installing Firmware Release 8.2(2)SR1 for SCCP This section describes how to install firmware release 8.2(2)SR1 for SCCP. Firmware Upgrade Issues for SCCP Note the following firmware upgrade issues:. If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone 7906G and 7911G and want to upgrade to 8.0(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone 7906G and 7911G and want to upgrade to 8.0(x), you can do so directly. However, expect the upgrade to take twice as long as usual. Firmware Installation Procedure for SCCP Before using the Cisco Unified IP Phone 7906G and 7911G with Cisco Unified CallManager release 3.3 or later, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster. Before You Begin If you are upgrading from an earlier firmware version, see the.

To download and install the firmware, follow these steps: Procedure Step 1 Go to the following URL: Step 2 To download the firmware for Cisco Unified IP Phone 7906G and 7911G, click one of the following hyperlinks and follow the prompts:. For Cisco Unified CallManager 4.2 and earlier: cmterm-79067911-sccp.8-2-2.exe.

For Cisco Unified CallManager 5.0 and later: cmterm-79067911-sccp.8-2-2.cop Step 3 To download the Readme file, which contains installation instructions for the corresponding firmware, go back to the URL shown in and click the appropriate hyperlink. Cmterm-79067911-sccp.8-2-2-readme.htm Step 4 Follow the instructions in the Readme file to install the firmware. Installing Firmware Release 8.2(2)SR1 for SIP This section describes how to install firmware release 8.2(2)SR1 for SIP.

Firmware Upgrade Issues for SIP If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone 7906G and 7911G and want to upgrade to 8.0(x), be aware that upgrading will take up to twice as long to complete as usual. Firmware Installation Procedure for SIP Before using the Cisco Unified IP Phone 7906G and 7911G with Cisco Unified CallManager 5.0 or later, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster. To download and install the firmware, follow these steps: Procedure Step 1 Go to the following URL: Step 2 Double-click the following hyperlink, and follow the prompts to download the firmware: cmterm-79067911-sip.8-2-2.cop Step 3 Go back to the URL shown in, double-click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware: cmterm-79067911-sip.8-2-2-readme.htm Step 4 Follow the instructions in the Readme file to install the firmware.

Cisco Ip Phone 7911g Penn State

Caveats This section contains these topics:. Using Bug Toolkit Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:. All severity level 1 or 2 bugs. Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit. To access Bug Toolkit, you need the following items:. Internet connection. Web browser. Cisco.com user ID and password To use the Software Bug Toolkit, follow these steps: Procedure Step 1 To access the Bug Toolkit, go to. Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink. Step 4 To look for information about a specific problem, enter the bug ID number in the 'Enter known bug ID' field and click Search. Open Caveats There are no open caveats for firmware release 8.2(2)SR1. Resolved Caveats This section contains these topics:.

Resolved SCCP Caveats lists Severity 1, 2 and 3 defects that are resolved for Cisco Unified IP Phone 7906G and 7911G using the SCCP version of firmware release 8.2(2)SR1. For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information. Because defect status continually changes, be aware that reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the.